There is a growing urgency for marketers to have a Facebook and Twitter social marketing strategy. With announcements and articles about these popular social networks coming out at lightning speed, it is easy to get caught up in the buzz and to jump right in.

The problem is that the current state of social marketing is much like online marketing was 10 years ago when every channel – search, email, affiliate, display – was lumped into the same general “online marketing” category and marketing strategies were applied uniformly across all. In the time since, the industry has evolved to understand that these channels have unique opportunities for engagement and should be managed as such.

Social marketing is in that same early stage with many marketers treating Twitter and Facebook the same by simply synching their Twitter Tweets with their Facebook Newsfeed. What gets lost in the excitement is that Facebook and Twitter offer completely different opportunities for brand building, direct marketing and customer engagement. Continue Reading »